Frequently Asked Questions

What technology is required by the candidate?
A webcam, access to the internet, and audio capabilities. That's it.

Is a special webcam needed, or will any 640 X 480 camera work?
Any 640 x 480 web camera is sufficient.

What is the minimum bandwidth required to successfully complete an exam session?
We suggest a minimum bandwidth of 3Mbps.

What type of audio is required?
We require that you have your audio on and available during your exam, which can be accomplished through a standard headset, utilization of your existing microphone and speakers or a built-in microphone in your webcam.

Are firewalls an issue?
It's possible, but firewalls are rarely a problem. You will have the chance to test your system before the exam begins.

How is authority to provide remote access granted by the user?
The user is required to click a button to allow the proctor to access their computer. It is a simple applet, similar to many online conferencing applets.

Will any ports on the computer need to be "open" to run the exam session?
No ports are required to be open to run the exam session. Only a web browser is required.

Is a software installation required for remote access?
No. An applet will run on the computer while connected to the proctor.

When is support available for the online exam process and technology check?
We are pleased to offer 24/7 support! Meaning, full live support 24 hours a day, 7 days a week.

Are candidates required to have any special knowledge or computer skills?
No.

How do you protect privacy?
All of the information collected during the exam is done so securely. The online proctored exam information is stored in a fully secure environment.

What happens if I am disconnected during my online proctored exam?
When we first connect to your computer, we will enable our technology to automatically reconnect to you in the event you or your proctor are disconnected in any way during the online proctored exam. Of course, rules will be established as to how long the connection loss will be allowed before the exam is halted, to ensure the connection loss is not deliberate.

How long does it take to get started before I can take my online exam?
It typically takes about 15 minutes for our proctors to set your system up to allow remote proctoring. Most of this time is spent explaining the proctoring processes and requirements for taking the online exam.

Can I test my system prior to my exam?
Yes, you can test your system at any time 24 hours a day to insure your system works properly.

Does the proctoring work on MACs or Linux?
Yes, we can provide online proctoring for those systems as well.

How will the video be used during my online proctored exam?
The webcam is designed to monitor the immediate surroundings and insure you are taking the exam by yourself. We randomly ask that you rotate your webcam so we can validate your surroundings.

How do I schedule my online proctored exam?
In your Live Online Proctoring Center, you may click on the section entitled Schedule Your Exam. You will then register with your email address and see the Proctors availability 24 hours a day. Simply click on the available desired time slot to schedule your exam session.

How do you authenticate the candidate?
We require that the candidate provide a photo ID within the video meeting room we establish. This gives us visual confirmation of who the candidate is against their registration information (name, picture, address).

Are secondary/overflow monitors allowed?
No. They must be disconnected from the computer and turned away or covered during the exam.

How easy is this to use?
We have designed our solution to be very candidate friendly. There is no software to install, and other than a webcam, the candidates only need internet access. Once they establish their initial connection our proctors navigate for them to the web pages and other areas required for the proctored exam. Our focus is on the candidate insuring they are prepared for the exam, not worried about technology and connecting to the proctors. We also have a pre-exam test site where candidates/faculty can go to in order to test their connections so that when it is time to take the exam the candidates are ready to go.

What type of support do you offer?
We have a 24 hour a day support line that candidates and faculty can contact for questions. Select Contact Support in the Live Online Proctor Center.